Must-Have**
1) Fluent in English
2) Good Knowledge on ITIL processes (Incident Management, Change
Management, Problem Management, Knowledge Management,
CMDB, CI, SLA.)
3) Hands on Experience with installation and upgrading of CAD, CAE,
and other applications
4) Good knowledge in Bentley product Support knowledge, App
installation, License Administration, L2 Support, Communication Skills
5) Hands-on experience in license Administration of various COTS
applications like Bentley, Projectwise, Microstation.
Good-to-Have
Leadership and Mentoring Capacities.
1) Good organizational, written, and oral communication Skills.
2) Creation of license usage & denial reports and budget allocation
reports periodically.
3) Working with different stack holders (like network team, AD team,
SCCM team, Security Team and End user computing Team) to resolve
application installation, deployment, and license issues.
4) Working closely with SME’s and Key-users to know their
requirements and issues
5) Good understanding of Product life Cycle Management processes.
SN Responsibility of / Expectations from the Role
1 Analyze the work assigned based on priority and respond to customer queries and requests.
2 Discuss with onsite lead and coordinate support activities and development initiatives from offshore.
Provide status updates regularly to onsite lead.
3 Working closely with SME’s and Key-users to know their requirements and issues
4 Coordinate and follow-up with product vendors for handling the product bugs.