1. Título da Vaga:
Platform Change Management Analyst
2. Local do projeto:
Remoto
4. Tempo de duração do projeto:
12 meses
5. Data de início do candidato no projeto:
Julho
6. Idioma / nível (básico, intermediário, avançado, fluente):
Inglês Avançado/Fluente
7. Disponibilidade para viagens:
N/A
8. Certificações (descrever quais certificações o candidato deverá possuir):
N/A
9. Skill Eliminatório:
Platform Change Management Analyst
Position summary
Responsible for managing all aspects of IT Governance process for changes for large and complex
SAP landscape (multiple layers, multiple products supporting Oil & Gas business) in a support group
that is globally distributed, including prioritizing change requests, assessing their impact, and
accepting or rejecting changes. This person will have a deep understanding of managing an internal
SAP governance process to ensure policy compliance of changes (MoC).
Responsibilities:
Large Scale IT infrastructure rollouts of systems of technologies across mulঞple
sites/locaঞons/countries.
Assist users with IT ঞckeঞng system quesঞons and issues related to Change Mgmt.
Identify and report issues and enhancement requests for IT ticketing system modules that
Change Mgmt. Team is responsible for.
Provide support on changes to the technical teams, system owners and stakeholders.
Harmonize logisঞcs changes for SAP landscape systems along with other components (Network,
OS, Database and etc)
Provide governance metrics and reports for different audiences.
Analyze and approve changes accordingly to the best pracঞces, processes and criteria’s.
Ensure that change/communicaঞon coming from the Infrastructure Services technology towers to
the end users is fit for purpose, has the appropriate approvals and is readily legible by end users.
Provide conঞnuous improvement suggesঞons for operaঞons and support of the areas menঞoned
above.
Qualifications & Skills:
• ITIL (IT Infrastructure Library) and ITSM (IT Service Management) knowledge – ITIL cerঞficaঞon
(Desirable).
• knowledge of infrastructure services and relevant customer technologies, preferably with large,
complex enterprise-level programs.
• Must have demonstrated strong interpersonal skills and be able to work effecঞvely with a variety
of individuals and skill levels.
• Must possess good analyঞcal skills to troubleshoot and resolve process, ঞckeঞng system, and
interpersonal issues.
• Must be proacঞve in managing workload and communicate up when ঞme is available to work on
addiঞonal tasks.
• Ensures that regular consistent communicaঞon takes place within area of responsibility.
• Strong interpersonal skills – ability to influence outcomes through persuasion, building consensus
and negoঞaঞng soluঞons.
• Ability to operate as part of a global team.
• Ability to mulঞ-task and manage workload under ঞme pressure and changing prioriঞes.
• Have worked with Agile methodology.
• 3-5 years of either IT Governance processes.
• BSc in Computer Science, Engineering or a related field.