SAP Cloud for Customer Administration

Overview

Course announcements In this course you will learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business. Audience Business Process Architect Program / Project Manager System Administrator Prerequisites Essential CRM/SD domain knowledge Recommended SAP…

This course will prepare you to: Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business Create an organization structure enabling customers to use the solution to meet the needs of the business Migrate data into the application and troubleshoot migration issues Translate customer business needs to best practice business scenarios in SAP Cloud for Customer Set up and configure the solution to manage business processes including sales, marketing, service and social Describe the integration scenarios available with SAP Cloud for Customer Adapt and extend the solution to meet customer-specific needs Learn about the mobile features of SAP Cloud for Customer Demonstrate the reporting capabilities of the system

Introduction to SAP Cloud for Customer Articulating the Functional Capabilities of SAP Cloud for Customer Starting the Project Preparing for the Implementation Project Describing Fine Tuning Describing Q-Gates Account and Contact Management Understanding the Basic Functions of Account and Contact Management Products and Price Lists Understanding Products and Price List Concepts in SAP Sales Cloud Organizational Structure Explaining the Role of an Organizational Structure in the Solution Territory Management Defining Complex Territory Hierarchy Structures User and Role Management Maintaining Employees and Explain What a Business User Is Data Migration Guiding Your Customer on Which Data Should Be Migrated Integration Describing Integration Scenarios with CRM and ECC Describing Integration with FSM Describing Integration with Microsoft Outlook Describing the Benefits of Integration with Social Media Notifications, Workflow, and Approvals Setting Up an Approval Process for Opportunities Personalization and Extensibility Describing How to Use Personalization and Adaptation Analytics Framework Exploring the Standard Reports and Create or Modify Views for Those Reports Mobile Describing the Different Mobile Access Options Solution Walkthrough Preparing an SAP Cloud for Customer Environment for Solution Walkthrough Preparing for Go-Live Describing the Necessary Go-Live Activities

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