Job Overview:
We are looking for a skilled OpenText Consultant with hands-on experience in Enterprise Content Management (ECM) and system integrations. The role focuses primarily on application support and issue resolution for OpenText solutions, especially Content Server and Extended ECM, and ensuring seamless integration with third-party applications such as SAP, Salesforce, or Microsoft platforms.
This is a support-focused role, ideal for someone who is technically strong, proactive in troubleshooting, and able to work closely with internal stakeholders to ensure content workflows and integrations are running smoothly.
Key Responsibilities:
- Provide Level 2/3 support for OpenText ECM applications including Content Server and Extended ECM (xECM).
- Investigate, analyze, and resolve incidents and service requests related to OpenText systems and integrations.
- Monitor system health, log files, and performance to proactively address potential issues.
- Maintain and troubleshoot integrations with third-party platforms such as SAP, Salesforce, or SharePoint.
- Coordinate with internal users and vendors to address support queries and implement minor enhancements.
- Perform regular maintenance activities including patching, upgrades, and user management.
- Support the change management process by participating in testing, documentation, and release coordination.
- Create and maintain technical documentation and support runbooks.
Required Skills & Experience:
- 7+ years of experience in supporting OpenText ECM solutions (Content Server, Extended ECM).
- Solid understanding of OpenText architecture, admin console, and permissions management.
- Experience in integrating OpenText with enterprise systems like SAP (xECM for SAP), Salesforce, or Microsoft 365.
- Good knowledge of web technologies (HTTP/S, REST APIs, XML, JavaScript).
- Experience with incident and ticketing systems (e.g., ServiceNow, JIRA).
- Strong problem-solving and root cause analysis skills.
- Excellent communication and coordination skills for working with cross-functional teams.
Good to Have:
- OpenText certifications (e.g., OpenText Content Server Administrator or Developer).
- Basic scripting skills (PowerShell, Bash) or familiarity with Linux environments.
- Understanding of records management and document lifecycle principles.
- Exposure to ITIL practices.
MUST BE SINGAPOREAN!!