Work in alignment with ISIT LATAM definitions/guidelines
* Responsible for tracking, completing and closing tickets assigned to their name (ServiceNow)
* Work with and support other ISIT teams whenever local action is required to deliver or resolve issues, for example:
* Network upgrades/issues/repairs (troubleshooting, testing, hardware replacement)
* End-user equipment upgrades, patches or replacement (PCs, printers, mobile phones)
* Preparing end-user teams (new users)
* Providing information on IT assets (inventory control)
* Supporting telepresence room users as required
* Following and maintaining Tate and Lyle policies and standards (policies and procedures, hardware and software)
* ISIT Room (Cleaning/Organization/Security)
* Interacting with users as required to resolve IT-related issues and provide timely IT support in accordance with ISIT’s Company SLAs.
* Participation in projects as needed (specific scope topic and proposal
IT service provider in MX to support an office of around 50 people, go to the office 2 times a week, Address: Av. Universidad 749-Piso 2, Col del Valle Sur, Benito Juárez, 03100 Ciudad de México, CDMX