Platform Administrator Certification Study Guide
This study guide covers all of the topics in the Admin exam. It includes summaries of all topics, screenshots and review questions. The percentage weighting from the official study guide…
Last Updated: March 2026
The overview
This is the starting point for your study, covering all of the exam guide objectives.
The Platform Administrator Study Guide incorporates all 28 Objectives within all 8 Sections of the official Salesforce Certification Exam Guide.
What's included?
- Covers all 8 Sections of the official Salesforce Certification Exam Guide
- Explains in detail all objectives within each section (a total of 28 objectives)
- Topic summaries that you can use to learn the topics efficiently
- Free Access to interactive Study Group Sessions and study group recordings
- Single and multiple choice questions as in actual exam
- Explanations in plain English, with 350+ screenshots and diagrams rather than endless, unremarkable text
- Take the practice exams as many times as you like within the access period of 12 months
- Review Flashcards (with questions and answers) for each section
- Easy to read bullet points
- Includes links to lots of extra resources for further reading
- Scenarios and requirements with sample answers to test your ability to determine solutions
- Unlimited Access and Updates for 12 months
Everything you need to prepare for the Platform Administrator Certification
In order to pass the Platform Administrator certification, you’ll find that knowledge and experience of the Salesforce platform aren’t enough. You also need to get to grips with the exam itself.
That’s why we created the Platform Administrator Study Guide.
Our study guide will help you understand confusing or difficult concepts from the official Salesforce Certification Exam Guide and brush up on your skills – all in a format that’s easy to digest and has been proven to work with thousands of happy customers.
The Platform Administrator Study Guide will help you focus on the key points you need to know to pass the exam.
The Salesforce help pages and videos are great when you want to know all the details, but the Platform Administrator Study Guide provides a summary of all topics in study guide format.
Why this guide is important?
You need a guide that summarises the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.
Every objective is explained in detail.
The Platform Administrator Certification Study Guide includes screenshots, summary points and diagrams to illustrate key concepts, as well as visually explain and demonstrate Salesforce functionality.
Course content
10 sectionsAdmin Study Group Videos
- Admin Study Group Videos
Configuration and Setup I 8 topics
- Configuration and Setup I Overview Video
- Company Settings: Introduction
- Default Locale and Language Settings
- Organization ID, Licenses, and Salesforce API
- Timezone and Currencies
- Business Hours, Holidays and Fiscal Year Configurations
- Data and File Storage
- Knowledge Check
Configuration and Setup II 10 topics
- Configuration and Setup II Overview Videos
- UI Features: Introduction
- UI Features: UI Settings
- UI Features: Search Settings
- UI Features: List Views
- UI Features: Lightning App Builder
- UI Features: App Menu
- UI Features: Global Actions
- UI Features: Sandbox & Change Sets
- Knowledge Check
Configuration and Setup III 5 topics
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example, Setup Audit Trail, Login Hours, Session Settings).
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example, public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders).
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Knowledge Check
Object Manager and Lightning App Builder 5 topics
- Describe the standard object architecture and relationship model (for example, standard object, parent/child, master detail/lookup/junction relationships, and record types).
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Test Your Skills!
- Knowledge Check
Sales and Marketing Applications 5 topics
- Given a scenario, identify the capabilities and implications of the sales process (for example, sales process, opportunity, path, and forecast impact).
- Given a scenario, apply the appropriate sales productivity features using opportunity tools (for example, dashboards, lead scoring, Einstein opportunity scoring, and home page assistant).
- Describe the capabilities of lead automation tools
- Describe the capabilities of campaign management
- Knowledge Check
Productivity and Collaboration 5 topics
- Describe the capabilities of activity management.
- Describe the features of Chatter.
- Describe the capabilities of Salesforce mobile app.
- Identify use cases for AppExchange applications.
- Knowledge Check
Service and Support Applications 3 topics
- Describe the capabilities of case management (for example, case, case assignment rules, and queues).
- Given a scenario, identify how to automate case management (for example, support process, case auto-response rules, and case escalation).
- Knowledge Check
Data and Analytics Management 7 topics
- Data and Analytics Management Overview Video
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (for example, dashboard components, data sources, chart types, Subscribing, running user).
- Knowledge Check
Workflow/Process Automation 5 topics
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities and use cases for Flow.
- Describe capabilities and use cases for the approval process.
- Test Your Skills!
- Knowledge Check
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Frequently asked questions
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Do I interact with a real person at all?
We have spent a huge amount of time to create practice questions that are realistic and up to date. We make sure that each question has a detailed explanation to help your learning. Using the weightings from the study guide, we have made sure there is a balance of questions from each objective, so you can make sure you have covered all areas.
Why should I pay for this, when there are many free sites out there?
You get to practice answering 60 questions in the same time that you will have when you take the actual exam. Also, if you need to review questions on a particular topic, you can choose to just take questions on that topic.
Is there a money back guarantee?
We have spent a huge amount of time to create practice questions that are realistic and up to date. We make sure that each question has a detailed explanation to help your learning. Using the weightings from the study guide, we have made sure there is a balance of questions from each objective, so you can make sure you have covered all areas.
Is it possible to review questions by topic?
Yes, as well as the practice exams, you can choose to review questions only on a particular study guide topic, so you can focus on any areas you feel you need more practice on.
What release are the questions based on?
The questions are updated shortly after each release. You will get any release updates for free during the 1 year of access after purchase.
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