Agentforce Specialist Study Guide
Every topic objective in the AI Specialist exam explained thoroughly, with topic summaries and sample scenarios to work through. The most efficient way to study the key concepts in the exam.
Last Updated: September 2024
The overview
This is the starting point for your study, covering all of the exam guide objectives.
The Salesforce Agentforce Specialist Study Guide incorporates all 22 Objectives within all 5 Sections of the official Salesforce Agentforce Specialist Certification Exam Guide.
What's included?
- Covers all 5 Sections of the officialSalesforce Certification Exam Guide
- Explains in detail all objectives within each section (a total of 22 objectives)
- Topic summaries that you can use to learn the topics efficiently
- Topic videos for selected topics by Guest Instructors explaining topics in detail
- Explanations in plain English, with screenshots and diagrams rather than endless, unremarkable text
- Easy to read bullet points
- Dynamic Code Exercises (for a realistic, hands-on coding experience)
- Easy to read bullet points
- Includes links to lots of extra resources for further reading
- Scenarios and requirements with sample answers to test your ability to determine solutions
- Unlimited Access and Updates for 12 months
Everything you need to prepare for Salesforce Agentforce Specialist Certification
In order to pass the Salesforce Agentforce Specialist certification, you’ll find that knowledge and experience of the Salesforce platform aren’t enough. You also need to get to grips with the exam itself.
That’s why we created the Agentforce Specialist Study Guide.
Our study guide will help you understand confusing or difficult concepts from the official Salesforce Agentforce Specialist Certification Exam Guide and brush up on your skills – all in a format that’s easy to digest and has been proven to work with thousands of happy customers.
The Agentforce Specialist Study Guide will help you focus on the key points you need to know to pass the exam.
The Salesforce help pages and videos are great when you want to know all the details, but the Agentforce Specialist Study Guide provides a summary of all topics in study guide format.
Each lesson in our study guide contains individual Topic pages that are assigned to each objective.
Why this guide is important?
Our study guide summarises the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.
The Agentforce Specialist Certification Study Guide includes screenshots, summary points and diagrams to illustrate key concepts, as well as visually explain and demonstrate Salesforce functionality.
Course content
5 sectionsAI Agents 7 topics
- Given a use case, manage deterministic behavior for the agent using filters and variables.
- Explain how an agent works and how the reasoning engine powers Agentforce.
- Given a scenario, select and configure standard topics, custom topics, standard agent actions, and custom agent actions based on agent types.
- Explain how to manage Agentforce security, including the concept of the Agent User and how it applies to an Employee Agent, Service Agent, or Sales Agent.
- Given a scenario, identify when to use an Employee agent, Service agent, or Sales agent.
- Explain the process for connecting agents to various channels such as digital experience, email, and Slack.
- Knowledge Check
Prompt Engineering 7 topics
- Given business requirements, identify when it's appropriate to use Prompt Builder.
- Identify the right user roles to manage and execute prompt templates.
- Identify the considerations for creating a prompt template using field generation and flex types.
- Given a scenario, identify the appropriate grounding technique.
- Explain the process for creating, activating, and executing prompt templates.
- Explain how to use best practices for writing effective prompts.
- Knowledge Check
Data Cloud for Agentforce 5 topics
- Explain the considerations of Agentforce Data Library and its types.
- Given a scenario, improve an agent’s response with unstructured data using chunking and indexing.
- Identify the considerations for retrievers in Data Cloud such as individual and ensemble.
- Given a scenario, identify the considerations for search type such as keyword, vector, and hybrid.
- Knowledge Check
Development Lifecycle 4 topics
- Given a scenario, test an agent using Agentforce Testing Center.
- Identify the considerations for deploying an agent from sandbox to production.
- Explain the process for managing and monitoring agent adoption.
- Knowledge Check
Multi-Agent Interoperability 4 topics
- Explain the purpose of Model Context Protocol (MCP) and its use cases.
- Explain the purpose of agent to agent protocol.
- Given a scenario, identify when it's appropriate to use Agent API.
- Knowledge Check
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Frequently asked questions
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Do I interact with a real person at all?
We have spent a huge amount of time to create practice questions that are realistic and up to date. We make sure that each question has a detailed explanation to help your learning. Using the weightings from the study guide, we have made sure there is a balance of questions from each objective, so you can make sure you have covered all areas.
Why should I pay for this, when there are many free sites out there?
You get to practice answering 60 questions in the same time that you will have when you take the actual exam. Also, if you need to review questions on a particular topic, you can choose to just take questions on that topic.
Is there a money back guarantee?
We have spent a huge amount of time to create practice questions that are realistic and up to date. We make sure that each question has a detailed explanation to help your learning. Using the weightings from the study guide, we have made sure there is a balance of questions from each objective, so you can make sure you have covered all areas.
Is it possible to review questions by topic?
Yes, as well as the practice exams, you can choose to review questions only on a particular study guide topic, so you can focus on any areas you feel you need more practice on.
What release are the questions based on?
The questions are updated shortly after each release. You will get any release updates for free during the 1 year of access after purchase.
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